These Terms and Conditions (“Terms”) govern your purchase and use of the BATTSCAN battery diagnostic platform, including the BATTSCAN application, the OBD hardware device ID3, and any other hardware supplied, your user account, the reporting portal, and any related documentation or support services (together, “BATTSCAN” or the “Service”).
BATTSCAN is distributed by FutureTech Auto, LLC, a Nevada limited liability company with its principal place of business at 2511 Eagles Nest Ct, Midlothian, Texas 76065, trading as EVPro+ (“we,” “us,” or “the Company”).
Your receipt and card statement may show the name EVPRO+, which is the trading name of the same company.
By placing an order, activating an account, or using BATTSCAN in any way, you agree to these Terms. If you do not agree, do not purchase or use BATTSCAN.
If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.
You must be at least 18 years old to create an account. BATTSCAN is intended for use by automotive service professionals, fleet operators, vehicle inspectors, and others who are competent to work safely on hybrid and electric vehicles.
Each Dongle ID# is registered to a single email address at the time of purchase. That registration carries the license for using the BATTSCAN dongle ID# registered to its usage Subscription.
More than one person at your business may use a registered Dongle ID# and its login. This is intended for a business or facility using one set of credentials rather than an account for every technician. Accordingly:
Fleet operators and multi-shop operators may purchase multiple Devices under a custom quote. Where a custom quote applies, its Device count and any additional terms govern the usage of the business license.
You are responsible for keeping your BATTSCAN credentials confidential within your business and for all activity under the Registered Account including the Hardware/Dongle ID#. Notify us promptly at support@batt-scan.com if you believe your account has been accessed by someone outside your business.
You agree to provide accurate account, billing, and business information and to keep this information current. We may exercise our right to suspend an account with materially inaccurate information and usage.
BATTSCAN is sold through its authorized distribution network. All orders and offers to purchase are subject to our acceptance. We may decline to accept or cancel any order, including after it has been submitted, for any reason including, but not limited to; suspected fraud, typographical errors in pricing or product descriptions, and product unavailability. If we cancel an order you have already paid for, we will refund the full amount charged on the credit card.
Your order is accepted, and our agreement formed when we send you a final order confirmation with shipment tracking information. A payment receipt from our merchant processor confirms that your paid order is received online; this by itself is NOT acceptance of your order and subsequent shipment.
Prices are stated in U.S. dollars and exclude sales tax, shipping, and any duties, which are added at checkout or invoiced separately where applicable. Pricing is subject to change at any time, but a change does not affect a paid order we have already accepted.
Payment is due at the time of purchase unless a purchase order is issued and we have agreed to invoice and it’s payment terms in writing. You authorize us to charge your payment method for the purchase price, applicable taxes, and shipping. Payments are handled by third-party payment processors. We do not receive or store your full card details, and we do not retain a payment method for future charges.
Shipping cost estimates are not guaranteed as we do not control transportation costs incurred by 3rd party logistics providers. Title and risk of loss for hardware and any other devices shipped pass to you when the shipment is delivered to the address on your account.
What you receive depends on the package purchased, as described at the time of sale. The first-year purchase price includes the hardware (dongle) and the first year of the Software Subscription. Additional years are renewed separately, at your choice, at the rate in Section 5.4. License Renewal reminders will be sent to you prior to the license expiration date.
Package | First-year price | Includes |
Nightwatch | $775/USD | Dongle, licence, HV safety and PPE training. No tablet. |
Eclipse | $895/USD | Dongle, licence, Android tablet, EV Safety Series training. |
Shadowscan | $925/USD | Dongle, licence, Android tablet, EV Safety Series plus NiMH training. |
Nightfall | $995/USD | Dongle, licence, Android tablet, EV Safety Series plus 22-Module training. |
The purchase price covers the hardware and the first year of Subscription; taxes and shipping costs are additional. Continuing to use BATTSCAN after the first year requires a software license renewal, currently at $549 per year / per License supporting your Dongle ID#.
Packages include access to online training courses and content that are delivered through EV OnDemand Platform. The content included depends on the BATTSCAN package purchased, as listed in Section 4.5.
Training access begins when you activate your account and runs for one year, matching your Subscription term.
Training access is included with your initial purchase and covers up to five users. Larger teams can be accommodated under a custom quote. Renewing your Subscription does not include further training access.
Each completed module produces a certificate you can print and download. Your EV OnDemand welcome email explains how to access and save them; keep your certificates as you earn them, since they are no longer available through the platform once your access ends.
Access to the Application and reporting portal requires an active Subscription. The first year of Subscription is included in the initial package purchase price and begins on activation. Subscriptions run on an annual term.
Your Subscription does not renew automatically. We will not charge your payment method at the end of an annual term, and we do not keep your card on file for that purpose. Your Subscription simply expires at the end of its term unless you choose to renew it.
Because there is no recurring charge, there is nothing to cancel. If you do not want to continue, take no action and the Subscription will end on its expiration date.
As a convenience, we will send reminders to the email address on your Registered Account at approximately 30 days, 14 days, 7 days, and 1 day before your Subscription expires. Each reminder will state the expiration date, the annual subscription renewal price, and will include a direct link to renew your subscription.
On the expiration date we will send one final notice by email, confirming that your Subscription has expired and how to renew.
Keeping the email address on your account current is your responsibility. Failure to receive a reminder does not extend your Subscription term and does not oblige us to reinstate an expired Subscription or to restore data past the retention period in Section 5.5.
You may renew from within your account, or by contacting support@batt-scan.com, at any time before your Subscription expires. The current annual renewal rate is $549 per year per Dongle ID# and its License.
Renewal rates may change. The rate in effect when you renew is the rate that applies; we will not change the price of a renewal you have already purchased.
When your Subscription expires, access continues for a further 14 days as a grace period. This is so that testing is not interrupted during the optional renewal process — for example, where the person who authorizes payment is not immediately available to initiate the renewal.
At the end of the grace period the BATTSCAN application stops running Tests and access to the reporting portal expires. The dongle and if you purchased a package that included the Android Tablet (device) remain as your ownership, but running a BATTSCAN Diagnostic Test requires an active Subscription.
We recommend downloading and saving any Reports you need for your service records before your expiration date to ensure your records are up to date.
You may renew after your Subscription has expired. If you renew within 180 days of the expiration date, your account and your Report history are restored in full.
After 180 days, your account and any stored Reports may be permanently deleted and not recoverable. Renewing after 180 days could mean starting a new account with no prior Report history.
Our commitment is that BATTSCAN Diagnostic Testing will perform as designed and as described. If the testing process is not working as it should, contact us at support@batt-scan.com and please give us the opportunity to resolve. Most issues are resolved quickly through support, a software update, or a replacement dongle.
If we cannot resolve the testing application, the return and refund terms below apply.
Unopened packages may be returned within 30 days of delivery and will incur the restocking fee described below. To qualify, the package must be unopened and in its original sealed packaging, the Dongle must never have been connected to a vehicle, and if you purchased a package with an Android Tablet and/or training access these must not have been opened or activated.
Once a package has been opened or an account activated, any hardware is no longer returnable for change of mind. A Dongle that has been connected to a vehicle cannot be resold as new. After that point, returns are limited to hardware that is defective (and you will be provided with a replacement), refer to Section 7.
To start a return, contact support@batt-scan.com for a return authorization; returns sent without one may be refused. Return shipping cost is the purchaser’s responsibility. A restocking fee of 15% of the original purchase price applies to unopened returns, to cover the payment processing costs, shipping and packaging costs of the original sale and shipment. Refund is issued once return is received and inspected and BATTSCAN Team.
If a shipment arrives damaged or incomplete, report it including photo of original shipment box and its contents within 14 days of delivery (Ref Section 4.4) and we will work with you on any replacement needed or sending missing product(s) as necessary.
Subscription fees are not refundable once your Subscription has been activated. Where an unopened and used package and its contents are returned under the terms of Section 6.2, the Subscription will be deactivated, and the package price will be refunded less the applicable restocking fee.
If your package includes OnDemand EV Training access, it will be non-refundable once you have accessed the training content.
A Dongle that fails within the warranty period is covered by the limited warranty in Section 7 rather than by this section. We repair, replace, or a prorated refund at our option; if return shipping costs are due to a warranty claim these costs are at our expense, and no restocking fee applies.
Where a refund is due — under the warranty, change of mind for unopened package, or we cancelled your order — refund is issued on the original payment method after receipt and inspection of the package return, most refunds are processed within 10 business days on our end, and funds to your account are subject to your credit card providers terms.
We warrant that the OBD dongle will be free from defects in materials and workmanship under normal use and proper care including storage for one (1) year from the date of delivery.
Any tablet device supplied with a BATTSCAN package is covered by the tablet manufacturer’s own warranty, not by us. Warranty claims on a tablet should be directed to that manufacturer.
If a covered defect appears in the Dongle during the warranty period, we will, at our option, repair the item, replace it with a functionally equivalent unit, or refund at a prorated value of the original purchase price. This is your exclusive remedy under this warranty.
This warranty does not cover:
An active BATTSCAN Subscription includes technical support for:
Support does not include:
Submit a support request from within your BATTSCAN user account, or email support@batt-scan.com. To help us resolve issues quickly, include the vehicle year, make, and model; the test date; a description of what happened; and screenshots or screen recordings where available (this assists our ability to provide support quickly eliminating going back and forth to secure basic information).
You may submit a support request at any time, 24 hours a day. Our support team responds during business hours, Monday through Friday, 7:00 a.m. to 4:00 p.m. Mountain Time, excluding U.S. federal holidays. Observed holidays are listed on our support page.
We target a first response within 48 business hours. Response targets are goals, not guarantees, and do not create a service level agreement.
The chat feature in your customer dashboard is an automated assistant, not a live person. It can answer common questions at any hour and pass anything else to our team, who will respond during the hours above.
Resolving an issue often requires information only you can provide. If we request diagnostic information, test logs, or the return of hardware for inspection and you do not respond within 30 days, we may consider the matter resolved and close the support ticket.
The BATTSCAN state-of-health test requires the vehicle to be driven under specific conditions, including full-throttle acceleration followed by shifting to neutral and braking to a complete stop. You are solely responsible for conducting all testing safely and lawfully.
During account setup you will be asked to review and accept the BATTSCAN safety acknowledgment. By running a Test, you further agree that you have read and will follow the Testing Tips, Test Instructions, and Best Practices in the user guide and app menu in their entirety, and specifically that you will:
You acknowledge that the test procedure places the high-voltage battery pack under load by design, that repeated testing may reduce battery pack service life, and that you assume responsibility for the decision to test any given vehicle.
Where a Registered Account is used by more than one person, the account holder is responsible for ensuring that everyone who performs a Test has read and follows these requirements.
BATTSCAN uses a validation-based approach: a vehicle is added to the supported list only after it has completed all testing, validation, and verification processes. The current supported vehicle list is published on our website and within the platform.
Coverage changes over time. We do not guarantee that any particular vehicle is or will remain supported, and we may add or remove vehicles from the supported list at our discretion. Running a Test on a vehicle that is not a Supported Vehicle will not produce a valid result, and we are not responsible for vehicle repair or service decisions made on the basis of such a result.
BATTSCAN is a diagnostic aid. Reports describe the observed behavior of a battery pack under a specific test, on a specific date, under specific conditions.
You acknowledge and agree that:
If you provide a Report to a customer or third party, you do so on your own responsibility and you are responsible for how the result is characterized.
Subject to these Terms and an active BATTSCAN Subscription, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Application on each registered Dongle ID# you purchased for its intended purpose during your Subscription term. The Testing Application is licensed, not sold.
You may not:
Our collection and handling of personal information is described in our Privacy Policy at https://batt-scan.com/privacy, which is incorporated into these Terms.
Test data and Reports generated from your Tests are available to you.
You grant us the right to use any test data to operate the Service, improve the accuracy of the test results, and expand the range of vehicles we support.
If we publish or share findings drawn from test data, we do so only in aggregate form — grouped by make, model, and year, containing no VIN and nothing identifying you, your business, your customers, or an individual vehicles owner. We do not sell personal information.
BATTSCAN, the BATTSCAN name and logo, the Application, the Dongle design, the test methodology, and all related documentation are owned by us and are protected by intellectual property laws. Nothing in these Terms transfers any ownership to you.
We may release updates to the Application and may require you to install them to continue using BATTSCAN. We may modify, add, or discontinue features at any time. If we discontinue what we deem as a material feature during a paid Subscription term, we will provide notice and, where appropriate, a pro-rated refund may be issued if you elect to no longer use the BATTSCAN product.
We may suspend or terminate your account if you breach any of these Terms, failure to pay for product usage and licensing, use of BATTSCAN unlawfully or unsafely, or share credentials outside your business. Where practical and appropriate, we will give notice and provide you with an opportunity to cure.
On termination, your license ends immediately and you must stop using the Application. Sections that by their nature should survive — including payment obligations, disclaimers, limitation of liability, indemnification, and dispute resolution — survive termination.
EXCEPT FOR THE LIMITED HARDWARE WARRANTY IN SECTION 7, BATTSCAN IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT BATTSCAN WILL BE UNINTERRUPTED OR ERROR-FREE, THAT EVERY RESULT WILL BE ACCURATE FOR EVERY VEHICLE IN EVERY CONDITION, OR THAT IT WILL DETECT EVERY BATTERY FAULT.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE EXCLUSIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages and-or for lost profits, lost revenue, lost business, vehicle downtime, comeback costs, diminished vehicle value, or damage to a battery pack arising from testing performed in accordance with or contrary to the documented procedures.
Our total aggregate liability arising out of or relating to BATTSCAN will not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of BATTSCAN, your violation of these Terms or of any applicable law, your testing practices, or any representation you make to a third party based on a Report.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules.
If you have a concern or dispute, contact us at support@batt-scan.com first. We will work with you to resolve your concerns before any formal legal action is started, and we ask that you provide us 30 days to resolve the situation to our mutual satisfaction.
Any dispute arising out of or relating to these Terms or to BATTSCAN will be brought exclusively in the state or federal courts located in Dallas County, Texas. Both parties consent to the personal jurisdiction of those courts and waive any objection based on venue or forum.
Nothing in this section prevents either party from bringing a qualifying individual claim in small claims court in Dallas County, Texas.
TO THE EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS.
We may update these Terms. We will post the revised version with a new revision number, for material changes, provide notice through the Application or by email. Continued use after the new revision number constitutes acceptance. If you do not accept the revised Terms, we recommend you stop using BATTSCAN.
Future Tech Auto – BATTSCAN
2511 Eagles Nest Ct, Midlothian, TX 76065
Phone: 469-225-2400
Support: support@batt-scan.com
Privacy requests: privacy@batt-scan.com
Effective date: September 23, 2026
